This week I’m working on site with the customers I mentioned in my April 7th post. Fade eight months and here we are, the full disservice of the “bulk training” forced upon my customers by their own management now in full blossom.
The customer doesn’t have clue how to use the equipment his company bought from my company. This is not good. The customer’s internal customers are upset that the tool isn’t performing the way they think it should. This is bad. The customer won’t admit that he doesn’t remember anything I taught him. This is very bad. The customer requested that I come here to work with him and now he took a day off. I’m sitting here in a cubicle doing absolutely nothing productive to assist this customer and help dig him out of the hole he’s in. This is very, very bad. I’m drinking coffee, working on reports, and generally being unproductive. The clock is ticking away and the customer is paying serious cash for me to sit here and do nothing.
My other customers are rather annoyed that I’m not working with them at this exact moment, and I’m already booking my travel for January. I can’t believe I’m sitting here…doing nothing....
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